Questions and answers
The most common questions about booking, payment and your stay. Your question isn’t here? Call us or message us on WhatsApp.
Booking and payment
How do I book a room?
Pay for the whole stay, then send a message by WhatsApp, SMS or e-mail: the full name of each person, the room, how long you’re staying and proof of payment. The booking is confirmed once paid. Go to “How to book”
How can I pay?
By bank transfer to StarBal’s account or by BLIK to phone number 509 434 557. In the transfer title, write the address of the building and your full name. The bank details are at the bottom of every page. Go to the bank details
Can I pay in cash?
No, we don’t take cash. If you only have cash, pay it into our account at the nearest Żabka shop and send us a photo of the receipt.
Does the price depend on the length of stay?
Yes. There are three rates: up to 6 days, from 7 days and from 30 days. The longer you stay, the lower the price per night. Utilities are included.
What if I cancel or leave early?
The payment is not refunded if you cancel or leave early.
Do you take a deposit?
You pay in advance for the whole stay.
Can I rent a room for a few hours?
No. We rent rooms by the night.
Arrival and getting in
Is there a reception?
No. There’s no reception and nobody who lets guests in. Everything is automatic and keyless.
Can I see the room before booking?
Yes. Call us and we’ll open the door remotely by phone. You view the room on your own.
How do I get into the building and my room?
Once we confirm the payment, you get a code that opens the building and your room. There are no keys.
What are the check-in and check-out times?
Check in from 15:00 on the day you arrive, check out by 11:00 on the day you leave.
Do you help with registering the stay?
Yes. We help with registering your workers’ stay and with anything to do with the rental.
Which languages do you speak?
We speak Polish and English.
During your stay
How do I extend my stay?
Pay for the extra days before your paid time runs out. After that the code expires and the doors won’t open. Then just pay and you’ll get a new code.
Are bedding and towels provided?
Yes, at every address the beds come with bedding and towels.
Is there Wi-Fi?
Yes, at every address. We send the password by SMS.
Is there air conditioning?
In some rooms. There’s heating everywhere.
Can I smoke?
No smoking in the rooms or the buildings. You can smoke outside, on the balconies and on the terraces.
Can I have visitors?
Yes.
Is it safe?
The buildings have 24-hour CCTV and the corridors are watched by cameras.
Where can I park?
Żeromskiego 73: monitored parking, 12 PLN per day. Katowicka 4: large car park by the church. Katowicka 6: large car park by the church. Wierzbicka 71/73: large car park. Wierzbicka 75: large car park.
When can I call?
We answer the phone on working days from 8:00 to 18:00. Not on Sundays or public holidays.